What often goes wrong
- An enquiry arrives after hours
- The useful details are spread across several places
- The first reply answers the wrong question
- Nobody knows who should follow up
AITRA Technologies
AITRA Respond
Reply to a good enquiry while the person is still interested.
What this is about
A good enquiry comes in while everyone is busy. By the time somebody replies, the customer may already be speaking to someone else.
AITRA Respond can reply with information you have approved, ask what the person needs and complete the agreed next step. When the enquiry needs personal judgement, it brings in the right member of your team with the useful details already prepared.
What AITRA does
- Works out what the person is asking about
- Uses information you have approved
- Asks for one missing detail at a time
- Completes the agreed step or brings in the right person
How AITRA stays reliable
- Uses approved answers
- Confirms an action before reporting it as complete
- Makes appropriate AI disclosures
- Passes sensitive or specialist matters to the right person
Other ways AITRA can help