Where it can help
- Inbound and overflow calls
- Outbound follow-up
- Telesales and appointment setting
- Out-of-hours enquiries and callbacks
AITRA Technologies
AITRA Call
Add controlled inbound and outbound calling capacity when demand is greater than the team can handle.
What this is about
Demand does not always arrive when the team has capacity. Calls wait. Follow-up slips. An evening or weekend enquiry goes unanswered. A campaign creates more responses than the team can handle.
AITRA Call adds controlled calling capacity for inbound, outbound, overflow and out-of-hours work. It follows agreed rules, keeps the useful history and makes sure each conversation reaches a clear next step.
What AITRA Call does
- Handles agreed calls using approved information
- Qualifies an opportunity and arranges the next step
- Records the outcome and useful history
- Brings in a person when their judgement or relationship matters
How it stays controlled
- Identifies the use of AI appropriately
- Uses agreed permissions, contact limits and stop rules
- Passes regulated or sensitive matters to an authorised person
- Allows a person to take over when needed
Other ways AITRA can help